Pursell Farms
  • 11-Nov-2021 to 10-Jan-2022 (MST)
  • Hospitality
  • Sylacauga, AL, USA
  • Hourly
  • Hourly
  • Part Time

POSITION PROFILE:

Provide excellent customer service and assist guests with their arrival and departure as well as throughout their stay.


ESSENTIAL JOB FUNCTION:

Front Desk:

  • Perform all guest contact activities or guest request with a cordial, efficient, and professional manner while maintaining a commitment to excellence
  • Constantly communicate all concerns to correct department manager
  • Maintain exceptional levels of cleanliness on the front drive and lobby area
  • Ensure that luggage closet and other applicable storage areas are clean, organized and secure
  • Greet arriving vehicles and direct traffic flow at the Inn and event venues
  • Assist in supply inventory as needed
  • Check in overnight guests by providing luggage assistance, escorting to their accommodations, giving an in-room orientation, anticipating and fulfilling all guest needs
  • Check out overnight guests by providing luggage assistance, directions, anticipating and fulfilling all guest needs
  • Perform valet parking function by safely parking, securing and retrieving guest vehicles
  • Set up and maintain welcome and departure amenity presentations in the lobby area
  • Perform in room amenity deliveries and respond to various guest requests
  • Assist in transporting guests from parking to event space and from their accommodations to various destinations on property via golf cart
  • Transport guests to and from airport or other locations via Company vehicle
  • Ensure strict adherence to defined service standards and essentials when completing all tasks
  • Communicate any pass on's and all pertinent information to the next shift

Spa

  • Answer telephone promptly in a friendly and courteous manner
  • Prepare for guest arrive by checking schedule and welcoming guest
  • Answer any questions that guest may have
  • Offer guest a beverage prior to treatment
  • Maintain a clean and orderly environment
  • Accurately assist guest with the checkout process
  • Perform all other duties as assigned


REQUIRED WORK HABITS:

Have regular attendance and report to work on time
Work as a team and communicate/ interact well with other teammates
Be detail oriented
Exhibit dependability
Ability to problem solve


DESIRED SKILLS AND QUALIFICATIONS:

Education:

High school diploma or equivalent experience.
Experience:

Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Skills and Abilities:

Requires having computer skills and present a sociable, outgoing, lively and guest service oriented demeanor.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests.
Able to lift, push, and carry chairs, tables , etc.
Stand and move continuously for long periods of time.

Pursell Farms
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