Pursell Farms
  • 08-Jan-2018 to 30-Mar-2018 (MST)
  • Hospitality
  • Sylacauga, AL, USA
  • Hourly
  • Full Time

POSITION PROFILE:

 Responsible for booking upcoming reservations, supporting the Front Desk and assisting guest with various requests during their stay. Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Strive to model Pursell Farms' core values of Glorifying God, Respecting teammates, serving our guests with excellence and honoring our Owners.

ESSENTIAL JOB FUNCTION:

Answer all incoming external and internal calls; provide quotes for room rates and secure bookings, accommodate special requests whenever possible
Assist guests by making dinner reservations, spa reservations and booking activities
Dispatch service requests to various departments and maintain accurate call logs
Resolve guest complaints; assist guests with all inquiries in connection with hotel services (golf, dining, spa, Orvis, etc), in-house events, directions, local attractions, etc
Cancel room reservations according to procedures.
Speak with customers in a professional and courteous manner according to procedures.
Function as a liaison between multiple departments to ensure guest service calls are completed
Complete daily checklists and other administrative tasks as directed
Assist Front Desk as needed with guest check-in, check-out and any other needs
Ensure strict adherence to defined service standards and essentials when completing all tasks
Perform all other duties as assigned
 

 

REQUIRED WORK HABITS:

Have regular attendance and report to work on time
Work as a team and communicate/ interact well with other teammates
Be detail oriented
Exhibit dependability
Ability to problem solve
 

DESIRED SKILLS AND QUALIFICATIONS:

Education:

High school diploma or equivalent experience.
Experience:

Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Skills and Abilities:

Requires having excellent computer skills and present a sociable, outgoing, lively and guest service oriented demeanor.
Working knowledge is generally learned on-the-job.
Communicate information and hotel services to management, staff and guests.

Pursell Farms
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